Shipping policy
SHIPPING POLICY
Last updated: 22 July 2026
DELIVERY AREA
AuraBaby delivers orders within the Republic of Bulgaria using the courier services available and displayed at checkout.
For delivery outside Bulgaria, please contact us in advance at info@aurababy.bg. Availability, delivery time, and cost will be agreed individually.
ORDER PROCESSING
Orders placed after 6:00 p.m. on a business day will be processed on the following business day.
Orders placed on a Saturday, Sunday, or public holiday will be processed on the next business day.
Where necessary, an AuraBaby representative may contact the customer to confirm the order, personalisation details, or delivery information.
PRODUCTION AND DISPATCH TIMES
The usual timeframe for producing and preparing an order is 5–10 calendar days.
When a product is in stock, the order is usually handed over to the courier within 1–2 business days.
Personalised items, including products with embroidery, a name, initials, individual colours, or non-standard dimensions, may require up to 10 business days for production before being handed over to the courier.
The production timeframe does not include transit time after the parcel has been handed over to the courier.
The stated timeframes are estimates. They may be extended due to unusually high demand, unavailable materials, force majeure, or delays within the courier network. If a significant delay is expected, we will notify the customer using the contact details provided.
PRE-ORDERS
Products marked as “Предварителна поръчка” or “Pre-order” will be dispatched after the stated launch date or within the timeframe specified on the relevant product page.
If an order contains both in-stock and pre-order products, they may be dispatched together once all items are ready, unless otherwise agreed.
DELIVERY METHODS
Depending on the options available at checkout, delivery may be made:
• to a courier office or parcel locker;
• to the customer’s address;
• to a BOX NOW parcel locker, where the service is available.
The available options are displayed at checkout based on the address entered and the contents of the shopping cart.
SHIPPING COSTS
Shipping costs are calculated and displayed at checkout based on the selected courier, address, delivery method, and parcel details.
When free delivery to a BOX NOW parcel locker or another free-shipping promotion is active, this will be clearly displayed in the online store and at checkout. The terms of the relevant promotion apply only during the stated period and to the specified products and delivery method.
International deliveries may be subject to additional taxes, customs duties, or fees. These are payable by the recipient unless expressly stated otherwise.
ORDER TRACKING
After an order has been handed over to the courier, the customer may receive an SMS, email, or other notification containing a tracking number and delivery information.
After dispatch, the parcel’s progress and estimated delivery time are determined by the courier.
INSPECTION UPON DELIVERY
We recommend inspecting the external condition and contents of the parcel upon delivery where the courier service allows this.
If there is visible damage to the packaging or product, ask the courier to prepare a damage report for the affected parcel. Contact us as soon as possible at info@aurababy.bg, providing your order number and photographs.
The absence of a damage report does not affect the customer’s statutory rights, but it may help establish that the damage occurred during transport.
UNDELIVERED OR RETURNED PARCELS
The customer is responsible for providing accurate and complete delivery information and for accepting or collecting the parcel within the timeframe specified by the courier.
If a parcel is returned because of an incomplete or incorrect address, unsuccessful contact with the recipient, or failure to accept or collect it within the required period, we may offer redelivery. The costs of returning and resending the parcel may be charged to the customer unless the return was caused by an error made by AuraBaby or the courier.
For personalised items that cannot be resold, the amount paid may be non-refundable unless the product is defective, does not correspond to the order, or an error was made by us.
ADDRESS CHANGES OR CANCELLATIONS
If you wish to change the delivery address or cancel your order, please contact us as soon as possible.
Once the parcel has been handed over to the courier, a change may no longer be possible or may result in an additional charge.
A personalised order may no longer be eligible for cancellation if production has already begun.
CONTACT
For questions about delivery or order tracking:
AURABABY EOOD
Email: info@aurababy.bg
Phone: +359 877 342 846
Address: 18A Starozagorsko Vastanie St., Stara Zagora, Bulgaria